Privacy Policy

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase on the Meraki by Pigment Design Inc. website (hereinafter referred to as the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the site, we collect information about the individual web pages or products you visit, the websites or search terms that referred you to the site, and information about how you interact with the Site. We call this automatically-collected information “device information”.

We collect device information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous, unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

- “Log files” track actions that occur on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and time stamps.

- "Web beacons", "beacons" and "pixels" are electronic files used to record information about how you browse the site.

As mentioned previously, we use cookies to obtain certain information from your computer. These small "text" files are temporarily placed on your computer when you are on certain web pages. They are secure and non-intrusive and cannot extract information from your computer other than what is necessary or useful to assess the volume and traffic on our Site and to improve our service. They are very useful, for example, to recognize you when you make return visits to our Site.

The "Help" section in most browsers tells you how to prevent your browser from accepting new cookies, how to be notified of a new cookie or how to block all cookies. You can also find instructions, tutorials, or guides on the internet. Likewise, you can turn them off or clear them by changing the settings for additional software or by going to the website of your browser manufacturer or software developer. However, since cookies allow you to take full advantage of some of the Site's essential features, we recommend that you leave them enabled. For example, if you block or delete our cookies, you will not be able to add items to your cart, place an order or use the Site’s services.

The information provided or obtained with cookies enables us to open an account in your name, to process your order, to communicate with you, to personalize our relations with you and, if you authorize us, to send you information about our Site and our products from time to time, in a personalized way.

SHARING YOUR PERSONAL INFORMATION

Meraki takes all appropriate security measures to ensure the protection of the personal information collected, used and stored. Meraki undertakes to maintain the confidentiality of your personal information as it passes through the internet to our Site, by using Secure Sockets Layer (SSL), which encrypts the information you enter. For example, Meraki may only use the last 4 digits of your credit card number when confirming the order, but will obviously pass the full number to your credit card company when processing payment. You must protect your password and not disclose it to anyone. You must protect your computer or smartphone against unauthorized access. If you are using a shared computer, be sure to log out after your transaction is complete and make sure you have cleared confidential information, such as your credit card number, its expiration date, and your card’s CCV number. In your browser’s online help and on the internet you can find ways to erase this data based on your browser version. There is also antivirus software that provides this functionality.

The information you provide to us must be current and accurate at the time you provide it. In doing so, you authorize us to use it for the purpose of managing your purchase, in order to make a decision regarding your order, and for accounting purposes.

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

As mentioned above, we have entrusted part of the transactional site to Shopify, which in turn does business with third parties, including for the purposes of payment, shipping, order processing, performance analysis, accounting, marketing and web placement management. These include, for example, banking institutions that issue credit cards, online payment service providers or shipping providers, such as Purolator. For this, these companies will have access to your personal information. To continue a transaction with us, you will be directed to the sites of those third parties that have their own policies or are subject to different conditions and laws depending on the jurisdiction or country in which they primarily operate. Take time to read them.

Lastly, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.

USE OF YOUR PERSONAL INFORMATION

We use your order information that we generally collect to fulfill all orders placed through the Site (including processing your payment information, arranging shipping and providing invoices and/or order confirmations). In addition, we use this order information to:

  • Communicate with the User;
  • Screen our orders to detect any potential risk or fraud;
  • And in accordance with your preferences that you have shared with us, provide you with information or advertising relating to our products or services or for our Newsletter.

In addition, we use the device information we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analyses on how our customers navigate and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Storage and destruction of personal and confidential information

Meraki will ensure that this information is destroyed as soon as it is no longer necessary to manage your file or its retention is no longer required under tax laws or other applicable laws. We also undertake to delete any information the collection of which is prohibited by law.

We will not use your information for personal purposes or for purposes other than your purchase. We will not share it with anyone not in our employ without your permission unless we are legally bound by law or a court order. However, please note that you will need to provide personal information or we will do it process payment of your invoice or to purchase your products. All of this information is required. Its collection, use and sharing by people working for a credit card issuer, online payment services, shipping or third parties performing similar tasks is necessary to complete your purchase and enable us to fulfill our obligations. By completing your order and accepting the General Terms and Conditions of Sale and Use, you agree to the collection of your personal information, its use, sharing, archiving and destruction under the terms of third party providers.

Verification and correction of personal information

You can contact us at any time to verify the personal information you have provided to us and that we have kept so that you can correct it or update it if it is incomplete, incorrect, obsolete, replaced, inaccurate or non-existent. If you are a person with a disability, reasonable accommodations will be made upon request to allow you to exercise your right of access. Upon request, you will be able to access and obtain a copy of your file containing your personal information, unless there is a serious and legitimate interest to the contrary, or if this information is likely to seriously harm a third party, or if there is has another obligation preventing us from allowing you to access it.

Information protection

Meraki takes reasonable steps to protect your information. However, we cannot assure the prevention of unauthorized access or intrusion by a malicious person or entity at all times. Absolute protection against malware and malicious people is impossible and beyond our control. Accordingly, Meraki, its directors, employees, agents or anyone affiliated with us cannot be held responsible for such malicious actions.

Meraki also cannot guarantee that its website, software and the internet will always be free from bugs, defects, malfunctions, or any other problem that may arise.

Confidentiality

Meraki does not provide your information, for or without remuneration, to marketing or other companies. We only use your information to process your purchase and to respond to your requests, and in some cases, to improve our service.

CHANGES

We may update this Privacy Policy from time-to-time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions or if you would like to make a complaint, please contact us by email at meraki@pigmentdesign.ca or by mail using the information below:

225, rue Montfort, local 101
Lévis (Québec) G6W 3L8